Unused merchandise may be returned in the original condition & packaging with all labels, hardware, instructions. Claim process may take 1-4 weeks depending on shipping carrier. Failures to do so will result in loss of time and claim. A written statement of product condition and picture(s) must be submitted to to start claim. Please inspect all packages thoroughly before signing acceptance of shipment. Product(s) that are damaged during transport must be reported to the shipping 3 carrier within 24 hours after receiving delivery, otherwise customer will be held liable for all damages acquired through shipping. Rush deliveries must be ordered prior to 12:00PM EST. Prepaid pick-ups and 3rd party shipping are permitted. Please allow 24-48 hours for processing time. HI, AK, PR and international customers should call for a shipping quote. Bulk orders or items exceeding Fedex, UPS or USPS limits will be shipped via truck freight. Individual packages are shipped via Fedex, UPS or USPS depending on size and destination. Merchandise must be returned in the original box with original packaging or in similar manner to prevent damage. Exceptions:ĩ0-day limited warranty: cross bars, mirrors, kayak carrier, bar guards and gaskets.Ģ-year limited warranty: ladder stoppers, guides, side support, zinc hardware, ratchet tie down, and hook & loop straps. To obtain a copy of the warranty form, send an email to Non-registered warranty claims are accepted within 30 days from the purchase date (proof of purchase necessary). Products must be registered to qualify for warranty claims. Powder coated items are not warrantied against rust. Most Vantech USA, Inc products are warrantied for a period of 5 year against all defects, workmanship, and structural materials, provided that they are installed, assembled, and used in accordance with all manufacturer’s specifications and instructions. #Rambox ladder rack install#Check your local and state law regarding legal height, width, length, and weight restrictions prior to install or purchase. It is both the buyer and installer’s responsibility to know the weight capacity and limitations of the vehicle before installing. It is the responsibility of the installer to determine the suitability of the component for that application. should only be performed by licensed professionals experienced in the proper operations of the products. Installation of all products by through Vantech USA Inc.
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